Overview
- The Hockley Heath branch cited an unexpected electrical fault that disabled its extractor system, forcing it to shut on December 25.
- Engineers worked through the morning but could not restore the system, leaving the kitchen unable to operate.
- The closure was publicly announced on Facebook at about 1:20 pm, and some customers learned only shortly before their reservations.
- The Christmas Day set menu cost roughly £105 per person, and reports said hundreds of prepaid diners were affected.
- Customers criticized the late notice and proposed take-home options, while the restaurant said senior management will contact those impacted and the parent company has been asked for comment.