Overview
- A Facebook notice at about 1:20 p.m. on December 25 announced an electrical failure that disabled the kitchen’s extractor fan, which meant ovens could not operate under safety systems.
- Customers reported learning of the shutdown as they arrived for lunchtime reservations, with one diner estimating roughly 300 people affected, while the company cited 78 booked parties.
- The fault was discovered around 9 a.m. during opening checks, an engineer attended within an hour, and a replacement part was couriered roughly 90 miles from Blackburn.
- Miller & Carter said the part was fitted and the site was operational by about 6 p.m., with the venue reopening for Boxing Day service as planned.
- Some diners say notification came too late, dispute claims they were called, and report they have not yet received refunds despite the offer of future complimentary meals.