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Microsoft's AI Shift Draws Criticism After Xbox Layoffs and Tone-Deaf Posts

Misjudged LinkedIn posts offering AI chatbots as emotional support for laid-off staff have intensified criticism of Microsoft's sweeping AI integration plan.

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Overview

  • In early July Microsoft cut 9,000 jobs company-wide, including many roles in Xbox Game Studios, and shut down studios like The Initiative.
  • Microsoft has committed $80 billion to AI infrastructure this year and tied employee performance evaluations to mandatory use of internal AI tools like Copilot.
  • Xbox executive producer Matt Turnbull advised laid-off staff on LinkedIn to use AI chatbots such as ChatGPT for emotional support and job hunting, drawing criticism for insensitivity.
  • Mike Matsel, Xbox Graphics lead, posted an AI-generated hiring image riddled with technical oddities—such as code displayed on the back of a monitor—which provoked public backlash for being tone-deaf.
  • Industry observers warn that Microsoft's accelerated AI-driven restructuring risks displacing skilled workers without adequate retraining or support programs.