Overview

• Xbox executive producer Matt Turnbull recommended that affected employees use AI chatbots such as ChatGPT and Microsoft Copilot for career planning, resume building, networking outreach and emotional support
• Turnbull’s LinkedIn message included detailed prompt templates but was swiftly criticized as insensitive and removed following backlash on social media
• Microsoft recently announced it would cut about 9,100 roles, or roughly 4 percent of its workforce, after eliminating over 6,000 positions earlier this year
• The company is concurrently investing approximately $80 billion in AI infrastructure as part of its broader automation and innovation strategy
• Analysts and advocates caution that relying on AI for post-layoff assistance raises questions about corporate responsibility and the need for human-centered support services