Microsoft Surface Laptop 7 Faces High Return Rates Over Compatibility Issues

Amazon flags the Arm-based device as a 'frequently returned item,' while Microsoft is expected to shift to Intel processors to address customer concerns.

Amazon has labeled the Surface Laptop 7 as a 'frequently returned item,' signaling significant customer dissatisfaction.
The laptop's use of Qualcomm's Snapdragon X platform, based on Arm architecture, has been linked to software compatibility and performance issues.
Many Windows applications optimized for x86 processors struggle to perform well on Arm-based devices, frustrating users.
Despite a 4.2-star rating on Amazon, 12% of reviews are one-star, citing compatibility and usability problems as recurring complaints.
Microsoft is anticipated to introduce Intel-powered consumer models to resolve these issues, though no official timeline has been announced.