Overview
- The research draws on nine months of real Copilot interactions to quantify which work tasks are already being handled by AI.
- Jobs built on repetitive, structured activities—such as drafting, summarizing, translating, and replying to emails—show the highest exposure to automation.
- The ten roles flagged include interpreters and translators, historians, flight attendants, sales representatives, writers, customer service representatives, CNC programmers, telephone operators, travel agents and ticket sellers, and radio hosts and DJs.
- Occupations requiring empathy, creativity, manual dexterity, or physical presence—such as nursing, dentistry, construction, and specialized technicians—show lower vulnerability under current AI capabilities.
- Microsoft frames the shift as gradual and emphasizes adaptation, oversight, and continuous training to integrate AI tools rather than abruptly replace workers.