Overview

• Microsoft engineers traced the cause to a cloud configuration error and have deployed a corrective update under their Safe Change Management protocol.
• The Microsoft service health portal reports that Outlook.com, mobile, and desktop users are gradually regaining mailbox access worldwide.
• Personal Copilot chat and image-upload functions were disrupted Wednesday afternoon and have now been resolved after the remedial service change.
• A subset of users received incorrect invalid-license notifications due to a payment-recognition glitch despite having current subscriptions.
• German outage trackers Allestoerungen.de and Netzwelt.de logged thousands of reports, underscoring the global scale of the disruption.