Overview
- Microsoft said a recent configuration change disrupted access to Outlook and Hotmail accounts through the iPhone Mail app, with some reports also citing the Outlook app on iOS.
- The company rolled back the change and told users to open Settings, tap Mail and Accounts, choose their Outlook account, and enter the password again.
- Microsoft confirmed that mail synced normally again for people who followed those steps.
- Reports attributed the fault to a cloud configuration update at Microsoft and noted a spike in complaints, with outage trackers logging up to 1,500 reports per minute at the peak.
- Coverage contrasted this event with a July incident that Microsoft fixed on the server side without requiring any user action.