Overview
- Microsoft documentation states the switch took effect on December 3, 2025, retiring the automated phone workflow.
- Callers to activation numbers now hear a recorded message that points them to Microsoft’s online support site instead of completing activation.
- The product‑activation portal requires sign‑in and can handle Windows, Office and Windows Server, with options reaching back to older Windows versions.
- English support pages have removed phone activation instructions, while some German pages still list the method, creating inconsistent guidance.
- Microsoft says the digital process is more secure and helps prevent fraud, though reports note the change arrived without broad customer notification.