Overview
- Microsoft emailed Personal and Family subscribers with clearer choices that include Copilot plans and lower‑priced Classic tiers without AI.
- Subscribers who switch to Classic by December 31, 2025 can receive refunds for payments made after November 30, 2024, with processing expected within about 30 days.
- The ACCC’s case focuses on two emails and a blog post from October 31, 2024 that allegedly failed to disclose the Classic option except within the cancellation flow.
- Following Copilot’s inclusion, annual prices rose to A$159 from A$109 for Personal plans and to A$179 from A$139 for Family plans.
- Some customers report errors preventing a downgrade to Family Classic, while the ACCC continues to seek penalties, injunctions and consumer redress in Federal Court, with potential fines up to A$50 million.