Overview

• Delta Air Lines attributes a global tech outage to a faulty CrowdStrike update, leading to massive flight cancellations.
• Microsoft and CrowdStrike assert Delta ignored their offers of assistance during the outage.
• Both tech companies claim Delta's aging IT infrastructure exacerbated recovery delays.
• Delta seeks legal compensation, citing significant financial and reputational damage.
• The dispute highlights the complexities of IT management and accountability in large-scale operations.