Overview
- A global Microsoft 365 outage that began late on Thursday has left Outlook and Teams unavailable and is still affecting services on Friday morning, Microsoft says.
- Great Western Railway confirmed it cannot automatically email ticket confirmations or issue receipts and told customers they can access tickets via the GWR app or the My Journeys section of their account.
- Barnes Coaches said it cannot send or receive emails and advised customers to use its online booking system or phone the company for urgent enquiries.
- Monitoring site Downdetector recorded large spikes in user reports for Teams and Outlook, and Microsoft executive vice-president Charles Lamanna said the incident does not appear to be a cyberattack.
- The outage highlights how many transport and other businesses rely on Microsoft 365 for automated notifications and could lead to longer phone queues, extra checks at stations and delays in customer service while fixes continue.