Overview

• Microsoft says the incident began around 07:40 UTC with delays and timeouts across Europe, the Middle East and Africa when connecting to Azure and Entra portals.
• Engineers report recovery of roughly 96–98% of affected Azure Front Door resources, with a small subset of customers still experiencing intermittent issues.
• The company cites crashed Kubernetes instances as the trigger for about a 30% loss of Azure Front Door capacity, predominantly in EMEA.
• Mitigations included restarting Kubernetes infrastructure, rebalancing traffic, and initiating failover for the Microsoft 365 portal while teams monitor telemetry.
• Impact included authentication failures for services such as Teams and Exchange, non-delivery of MFA prompts, and user-reported issues with consumer services like Minecraft and the Microsoft Store, with tens of thousands of outage reports logged on Downdetector.