Overview
- Published in the federal gazette on December 12 and effective December 13, the decree adds sections VIII and IX to Article 76 Bis of the Consumer Protection Law.
- Providers must clearly disclose any recurring charges, including amount, periodicity and billing date, and obtain the consumer’s express, informed consent before charging.
- Automatic renewals require at least five days’ advance notice so users can opt out without penalty before the next charge.
- Services must offer an immediate, easy‑to‑find cancellation mechanism with no delays or punitive fees.
- The rules cover streaming platforms as well as pay TV, fixed and mobile telephony, and internet services, with Profeco as enforcer and media reporting possible fines up to 3 million pesos for violations.