Overview
- Lawmakers added new provisions to Article 76 Bis of the consumer law requiring an immediate, simple cancellation mechanism that is as easy as sign-up.
- Providers must obtain a consumer’s express, informed consent for any recurring charges and clearly disclose amount, periodicity, and charge date.
- Automatic renewals must be flagged with a notice at least five days in advance, and users must be able to cancel without penalty.
- The measure was approved unanimously in the Senate and sent to the Executive for publication, aligning Mexico with U.S. FTC Click-to-Cancel rules and EU guidance.
- The reform targets a broad range of services—from streaming and apps to telecoms and gyms—citing 20,000+ Profeco complaints in 2024 and positioning the agency to sanction noncompliance once the law takes effect.