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Mexico City Reports 98% Performance of Quake Alert Speakers, Opens Channels to Report Failures

Digital telecom officials explained missed phone alerts and how to activate government wireless notifications.

Overview

  • Mexico’s National Seismological Service said a roughly 6.5-magnitude earthquake near San Marcos, Guerrero triggered the seismic alert across Mexico City and several other cities including Oaxaca, Puebla, Morelia, Colima and Toluca.
  • Mexico City head of government Clara Brugada updated the loudspeaker network’s effectiveness to 98%, crediting C5’s operations after an earlier 97% figure circulated.
  • Residents can file speaker-failure reports through the 311 Locatel portal using a Llave CdMx account, providing the device ID or precise address and photos, and they will receive a tracking folio.
  • Additional reporting routes include dialing 911 or contacting the city’s citizen service center, which routes cases for technical review by the responsible secretariat.
  • The ATDT said phones may miss alerts due to no cellular network, the device being off, emergency alerts being disabled, or being outside the risk area, and it advised enabling wireless emergency alerts on Android or iOS with optional assistance via 079.