Overview
- City leaders launched the Ruta Libre de Violencia program formalizing 15 mandatory actions for operators, concessionaires and auxiliaries to protect women and girls.
- Representatives of 31 concessioned corridors—about 80% of the sector—signed on to the plan during an event at CETRAM Chapultepec.
- Immediate installation of panic buttons has begun on all public and concessioned units, connecting drivers directly to the Secretariat of Citizen Security for swift response to harassment or abuse.
- The measures require visible guidance for riders, an immediate‑action protocol, mandatory training in gender and human rights for staff, GPS use and care modules at CETRAMs, with city officials acknowledging that broad camera coverage is still being developed with operators.
- Authorities will conduct monthly compliance verifications, concessionaires pledged ongoing collaboration with Semovi, and officials cited INEGI data showing reported violence during commutes fell from 87% in 2019 to 75% in 2025 as the Metro runs complementary ‘Viajo Segura’ actions.