Overview
- Residents can connect through the portal 311locatel.cdmx.gob.mx, with service running Monday to Friday from 08:00 to 18:00 at launch.
- The channel offers videoconference assistance for the tarjeta incluyente, disability-related procedures, fee condonations, general city services, and emergency guidance.
- The tool was co-developed by the Digital Agency for Public Innovation, Locatel, the city disability institute, and representatives of the deaf community.
- Authorities cite INEGI data estimating roughly 160,000 people with hearing disabilities in the capital as the need driving the rollout.
- Locatel says users will receive direct, personalized attention in Mexican Sign Language from trained interpreters without intermediaries, with capacity planned to scale.