Overview

• Metro Bank said a short fault affecting inbound and outbound payments has been fixed and customers can make payments again.
• Some users reported duplicated charges and incorrect balances that pushed accounts into the red, with outage reports spiking from about 6am on DownDetector.
• Account holders described being unable to pay bills, access wages or send transfers while balances appeared wrong or transactions failed.
• The bank says processing backlogs may cause slower payments and some balances may still display inaccurately, and call‑centre wait times are longer than usual.
• Customers who incurred fees or losses are advised to lodge complaints with the bank and, if unresolved after 15 days, escalate to the Financial Ombudsman Service.