Overview

• A technical fault early Tuesday disrupted inbound and outbound payments, with the bank warning of slower transfers.
• Users reported duplicated transactions that left some accounts showing missing funds or negative balances.
• Metro Bank says payments are operating again, though earlier transactions may still take longer to process.
• The bank published dedicated phone lines for personal and business customers and said it would not charge for these calls, with branches available for assistance.
• Outage tracker DownDetector logged roughly 100 reports from around 6am, and consumers who incurred losses may be eligible for reimbursement through formal complaints.