Overview
- Meta’s new in‑app hub consolidates reporting, help and account recovery on Facebook and Instagram, rolling out globally on iOS and Android with AI‑powered search.
- An AI support assistant is in early testing for some Facebook users to offer instant, personalized help for tasks like account recovery and settings management, with potential expansion to other apps later.
- Meta says new account hacks fell by more than 30% globally over the past year and reports a faster, AI‑assisted appeals process, plus a more than 30% improvement in hacked‑account recovery success in the US and Canada.
- Updated recovery tools include improved SMS and email risk alerts, trusted‑device and location recognition, adaptive verification flows and an optional selfie‑video identity check, alongside features like 2FA, passkeys and Security Checkup.
- Reporters note the in‑app hub may not help users already locked out, Meta points to an external recovery tool, and live human support is most reliably reached via Meta Verified, even as user complaints and legal efforts continue.