Overview
- The new support hub is rolling out globally on iOS and Android, consolidating tools to report issues, recover access, and find answers with Meta AI‑powered search.
- Meta is piloting an AI support assistant on Facebook in early testing, available only to some users globally via the new hub.
- Meta says new account hacks fell by more than 30% worldwide and hacked‑account recovery success rose by more than 30% in the US and Canada.
- Account recovery now features improved SMS and email risk alerts, better recognition of trusted devices and locations, adaptive verification flows, and an optional selfie‑video check.
- Coverage highlights ongoing user complaints about automated takedowns and notes the hub’s limited utility for people who cannot access the apps, alongside community‑led legal efforts.