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Meta Halts Teen Access to AI Characters as New Mexico Filing Alleges Lax Safeguards

Newly public court records in New Mexico assert executives weakened protections on chatbots for minors, a claim Meta disputes as a February trial approaches.

Overview

  • Meta says it is temporarily blocking users identified as teens from its AI character chatbots worldwide while it rebuilds the feature with new parental controls.
  • This pause covers accounts with teen birthdays and users flagged by age‑prediction systems, but Meta’s general AI assistant remains available with youth protections.
  • Internal communications filed in the New Mexico case allege Mark Zuckerberg backed a less restrictive approach and initially opposed parental controls, though the documents do not include messages authored by him.
  • Meta denies the characterization as selective and inaccurate, with spokesman Andy Stone arguing the records show directives to prevent explicit interactions with younger users.
  • The lawsuit, set for trial next month, follows earlier reports of sexualized chatbot behavior and broader regulatory scrutiny, as peers like Character.AI have already barred minors after safety lawsuits.