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Meta Faces Backlash Over Threads and Instagram Moderation Errors

Adam Mosseri admits to flaws in human moderation tools, prompting changes to improve content review processes.

Overview

  • Meta's moderation issues have led to unexpected account deletions and post removals on Threads and Instagram.
  • Adam Mosseri, head of Instagram, stated that the problems were due to human reviewers lacking proper context, not AI errors.
  • The company has begun implementing changes to prevent future mistakes and improve the decision-making of content moderators.
  • Users have expressed frustration over bizarre moderation decisions, including accounts penalized for benign language.
  • Competitors like Bluesky are capitalizing on the situation by attracting discontented users from Threads.