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Meta Centralizes Cross-Platform Marketing and Expands AI and Voice Tools on WhatsApp

The rollout begins today for business customers; wider availability is scheduled across global markets over the coming weeks

Image announcing new WA updates from Conversations 2025
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Overview

  • Businesses can now create and manage campaigns for Facebook, Instagram and WhatsApp in a single Ads Manager interface
  • Advantage+ AI automatically allocates and optimizes marketing budgets across all placements to boost performance
  • A pilot Business AI chatbot in Mexico will offer personalized product recommendations and handle customer follow-ups within WhatsApp chats
  • Larger companies will soon be able to receive and initiate voice calls, exchange voice messages and conduct video calls for use cases such as telehealth
  • New features are available to business customers immediately with a phased global release over the coming weeks