Overview
- The in-app hub is now rolling out worldwide on iOS and Android for Facebook and Instagram.
- Users can report problems, recover access, and get answers through AI-powered search plus a new chat assistant.
- The AI assistant is in early testing for Facebook users only, with expansion to other Meta apps planned.
- Recovery and security updates include optional selfie‑video verification, improved device recognition, risk alerts by SMS and email, and streamlined access to two‑factor authentication and passkeys.
- Meta cites a decline of over 30% in account hacks globally and a 30% boost in hacked‑account recovery in the US and Canada, while many users still report mistaken disables and some pursue legal action.