Meta Addresses Software Bug That Bricked Quest VR Headsets

A faulty software update left some Meta Quest 2, 3, and 3S headsets unusable, prompting the company to offer fixes and support for affected users.

Meta acknowledged a software update issue that caused some Quest 2, Quest 3, and Quest 3S headsets to become unresponsive and unable to boot properly.
The problem primarily affected devices that had been inactive for a while and required an update upon being powered on, resulting in 'bricked' headsets.
Initially, Meta stated that out-of-warranty devices would not be covered, leading to significant backlash from customers and criticism over the company's handling of the issue.
Meta has since reversed its stance, offering support for all affected users, including out-of-warranty repairs and a device returns program for Quest 3S owners.
The company is actively working on a fix and has updated its customer support protocols to better assist users experiencing the issue.