Overview
- Two front counters at Charing Cross and Lewisham will remain open round the clock, with the other 25 operating 10am–10pm on weekdays and 9am–7pm at weekends.
- The revised plan maintains £7 million in savings toward closing a £260 million funding gap and is expected to free more than 2,900 police officer hours per month as 95% of reports now come via phone, online or directly to officers.
- Following public engagement, the Met retained more sites than first proposed, including Edmonton and Tottenham, shifting from an initial plan that would have axed more counters.
- Ten counters will close entirely, with 24/7 desks at Kensington, Harrow, Wimbledon, Twickenham and Chingford set to shut and reduced-hours sites at Pinner, Barking, Church Street, Royalty Studios and Mitcham to close.
- Unions and campaigners continue to oppose the changes, warning of reduced in-person access and potential job losses, while the Mayor welcomed the broader access model and cited City Hall funding support.