Overview

• Alicia Mearns and John Hayden paid £36,600 for their 20-year-old caravan in early 2023 without receiving a formal sale contract.
• Their pitch has flooded seven times since October 2023 despite the installation of a new sump pump to manage water levels.
• A park manager told the couple their £10,000 kitchen upgrade left the caravan “basically not worth anything,” derailing private sale offers.
• They have refused to sign a one-year licence renewal that enforces a 10-year age limit, preventing both relocation and resale under park rules.
• Park Lane Holiday Homes maintains it never received any request from the couple to sell the caravan and points to regional flash flooding and its standard licence terms.