Overview

• McDonald's is equipping all 43,000 of its locations with AI-driven technologies, including internet-connected kitchen equipment and AI-enabled drive-through systems.
• The upgrades include edge computing to process data on-site, ensuring faster analysis and real-time operational insights for franchisees.
• The company plans to introduce a 'generative AI virtual manager' to handle administrative tasks like shift scheduling, potentially reducing the workload for human managers.
• Facial recognition and computer vision technology will be used to verify order accuracy before handing them to customers, aiming to address past issues with incorrect orders.
• McDonald's hopes these innovations will grow its customer base from 175 million to 250 million by 2027, despite concerns about AI's impact on job displacement.