Overview
- McDonald’s confirmed the Caramel Loaded McFlurry has been removed from UK menus and issued an apology citing a quality control problem.
- The item launched on September 10 alongside the annual Monopoly promotion and was described as ice cream mixed with caramel cubes, white chocolate‑coated shortbread and chocolate chips.
- Customers on Facebook, Reddit and TikTok reported the caramel chunks were excessively hard, with several posts alleging cracked or damaged teeth.
- Reactions were not uniform, as some customers praised the flavour and called the dessert a standout despite the complaints.
- Multiple outlets report the Toffee Crisp McFlurry is returning to fill the gap, with one saying it is already back and another indicating it will reappear this weekend.