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McDonald’s Pulls AI Holiday Ad After Online Backlash

Its production partner says the AI visuals were directed and edited over weeks by a human team.

Overview

  • The ad was commissioned for McDonald’s Netherlands and created by TBWA\NEBOKO with production company The Sweetshop and its AI unit The Gardening.club.
  • McDonald’s first disabled YouTube comments and then delisted the video, though copies continue to circulate on social platforms.
  • Set to lyrics calling it “the most terrible time of the year,” the spot ends by urging viewers to hide out in McDonald’s until January.
  • Critics condemned the quality and tone, pointing to uncanny visuals, glitchy body movements, and a message seen as cynical toward the holidays.
  • Sweetshop CEO Melanie Bridge defended the process, citing seven weeks of work, thousands of generated takes, more man-hours than a traditional shoot, and the claim, “AI didn’t make this film. We did.”