Overview

• McDonald’s plans to double its AI investment through 2027 to deploy advanced analytics and machine-learning tools across its global network.
• The Hyderabad office will serve as the company’s primary data governance and engineering hub, backed by a $100 million investment and a target of 2,000 employees by early 2027.
• An AI-powered order-verification system, currently live in 400 Indian outlets, is set to expand to 40,000 restaurants worldwide to reduce service errors.
• McDonald’s is building a personalized mobile app that uses AI to tailor promotions, pricing and product recommendations across multiple countries.
• Discussions are underway to establish additional technology hubs in Poland and Mexico as the chain shifts its focus from headcount growth to technology and platform investment.