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McDonald’s Netherlands Pulls AI Holiday Ad After Outcry as Viral Parody Extends Fallout

Production partners say the campaign pushed AI’s limits, requiring extensive human work that critics reject.

Overview

  • McDonald’s Netherlands removed the AI‑generated Christmas commercial and called the episode an important learning on the effective use of AI.
  • New fallout includes a viral satirical clip that clones a character from the ad to criticize McDonald’s and TBWA/Neboko, drawing tens of thousands of likes on Instagram.
  • Sweetshop Films’ CEO Melanie Bridge defended the process in a now‑deleted post, saying ten people worked full‑time for five weeks and generated thousands of AI takes before editing like a traditional shoot.
  • Online reaction was largely negative, with commenters calling the spot unsettling and inauthentic and criticizing its portrayal of the holidays.
  • The project involved Sweetshop Films, Dutch agency TBWA/Neboko and AI partner The Gardening Club, and it is now cited in broader debates over generative‑AI advertising alongside Coca‑Cola’s recent controversies.