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McDonald’s Netherlands Pulls AI-Generated Christmas Ad After Online Backlash

The company says the spot was intended to portray holiday stress, underscoring broader unease with generative‑AI marketing.

Overview

  • The 45‑second video, titled “It’s the Most Terrible Time of the Year,” showed AI‑generated holiday mishaps set to a reworked version of the Andy Williams classic and urged viewers to “hide out in McDonald’s till January’s here.”
  • McDonald’s Netherlands confirmed the ad’s removal and said it recognized that many customers view the season as “the most wonderful time of the year.”
  • In communications with reporters, McDonald’s emphasized that the commercial was produced for McDonald’s Netherlands, signaling a desire to contain the issue locally.
  • Production was attributed to Sweetshop Films and TBWA/Neboko, and Sweetshop’s now‑removed statement said up to 10 in‑house AI and post specialists at its “The Gardening Club” worked for seven weeks on thousands of AI‑generated takes.
  • The episode follows other criticized AI holiday efforts, including Coca‑Cola’s recent AI‑assisted campaigns, fueling industry debate over the quality and risks of generative‑AI advertising.