McDonald's Ends AI Drive-Thru Pilot After Order Errors

Fast food chain halts IBM partnership following viral mishaps; future AI implementations still considered.

McDonald's tested AI voice-ordering at 100 locations since 2021, aiming to streamline drive-thru operations.
The AI system, developed with IBM, faced numerous issues, including incorrect and bizarre order combinations.
Viral videos on TikTok highlighted the system's failures, such as adding bacon to ice cream and misinterpreting accents.
Despite ending the current trial, McDonald's continues to explore AI solutions for future drive-thru enhancements.
Other fast food chains like Wendy's and Taco Bell are also experimenting with AI to improve service and reduce costs.