Overview

• A video posted to social media platform X by a delivery driver on August 7 shows the customer throwing an object at staff before climbing over the counter.
• Two McDonald’s workers grabbed the man by the shirt to restrain him after he lunged at a server and tackled another worker to the floor.
• The Metropolitan Police are investigating the incident with assistance from McDonald’s after the footage went viral.
• McDonald’s has reinforced its zero-tolerance policy on violent behaviour and said it is assisting officers with their inquiries.
• The assault reflects a wider increase in retail violence across the UK, prompting the chain to expand de-escalation training for employees.