Overview

• McDonald’s and Bupa are among the multinationals launching AI-focused global capability centers in Indian cities to manage big-data tasks alongside developing advanced analytics.
• Around 25 percent of India’s largest GCCs have shifted into building agentic AI and advanced analytics functions that feed innovations back into parent companies.
• July 2025’s unified GCC policy introduced tax relief with infrastructure upgrades, drove record leasing surges and spurred center expansion beyond major metros.
• India’s GCC revenue climbed from $11.5 billion in 2010 to $65 billion in 2021, with projections reaching $100 billion by 2030 as back-office hubs evolve into strategic R&D sites.
• Companies face constraints from training and retaining AI talent, with workforce readiness gaps raising concerns that emerging hubs in Eastern Europe could capture future investment.