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Massachusetts DPU Opens Two-Phase Probe of Utility Delivery Charges and Billing

Regulators aim to stabilize monthly costs through a two-phase review set to begin in the coming months.

Overview

  • The DPU formally launched an inquiry into all delivery components on electric and gas bills, weighing whether charges should be eliminated, consolidated, or redesigned as fixed fees.
  • Regulators will consider limits on how much specific delivery charges can increase month to month to reduce bill volatility for customers.
  • Phase one will examine delivery rate design and the net metering recovery charge to identify near-term cost controls without undermining solar development.
  • Phase two will focus on clearer, more consistent bill formats and will review utilities’ billing practices after severe errors to ensure accurate and timely statements.
  • The order follows Gov. Maura Healey’s October request and will proceed under existing DPU authority in the coming months as lawmakers consider broader affordability legislation.