Massachusetts 911 Outage Caused by Firewall, Not Cyberattack

State officials confirm two-hour disruption was due to an overprotective firewall, not a hack, with services now restored.

The outage lasted from 1:15 p.m. to 3:15 p.m., affecting emergency services statewide.
Authorities advised residents to use local police numbers or fire boxes during the disruption.
A full investigation into why the firewall blocked calls is ongoing.
No emergencies were reported as being impacted by the outage.
Officials have implemented a technical solution to prevent future occurrences.