Overview
- The report finds a 2022 website overhaul wasted at least $2 million and could exceed $4 million before the effort was abandoned.
- Investigators faulted a focus on the public website over the back-end reservation system, calling the project “doomed from the start.”
- The board “exercised virtually no meaningful oversight,” and the general manager failed to assign qualified leadership or keep governors fully informed.
- The ferry line’s aging, custom reservation system dates to 1996 and relies on its original developer, highlighting an operational risk the report says was ignored.
- The Steamship Authority says it is reviewing the findings as the OIG urges reforms, questions retaining outgoing GM Bob Davis as a paid advisor, and notes incoming GM Alex Kryska begins in January 2026.