Overview
- On Thursday, Sept. 24, Massachusetts Attorney General Andrea Campbell said her office had received roughly 170 to 200 complaints and sent a letter to Ticketmaster demanding a clear refund path for the Foxborough concerts.
- Ticketmaster responded that event organizers will allow refunds for the Sept. 25–26 Gillette Stadium shows and asked ticket holders to request refunds at least 24 hours before showtime.
- The refunds respond to the abrupt removal of Macklemore and several opening acts after Gillette owner Robert Kraft objected to Macklemore’s pro-Palestinian remarks and organized a boycott.
- Secondary ticket markets showed falling prices for the Gillette dates and a protest was planned outside the stadium, though resale analysts said the shows were unlikely to be empty.
- The AG argued that removing nearly all supporting performers at once may be an unfair business practice under the Massachusetts Consumer Protection Act and this case could shape how promoters and ticket platforms handle large-scale lineup changes.