Overview
- A Marriott spokesperson confirmed the feature is live across roughly 1,500 properties, according to travel blogs that first surfaced the update.
- Tips run through an unnamed third‑party processor, do not appear on hotel folios, and do not earn Marriott Bonvoy points.
- Industry commentary frames the rollout as a way for owners to lean on guest gratuities rather than raise wages, characterizing it as a cost‑control move.
- A cited HEI Hotels executive described encouraging guest tipping after facing recruiting challenges tied to higher pay demands.
- Key details remain unclear, including provider fees that reports say can approach 11%, allowable deductions under labor law, and how tips are routed to individual employees versus pooled staff.