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Marks & Spencer Halts Online Orders Following Cyber Attack

The retailer confirms ongoing disruptions to its systems while working with cybersecurity experts to restore operations.

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(Chris Ratcliffe/Bloomberg via Getty Images)

Overview

  • Marks & Spencer has suspended all online and app orders across the UK, Ireland, and some international websites due to a cyber incident.
  • The disruption, which began over the Easter weekend, initially affected contactless payments and click-and-collect services in stores.
  • The retailer has engaged external cybersecurity experts and notified the National Cyber Security Centre and other authorities to manage the incident.
  • M&S assures customers that no immediate action is required on their part and is focused on restoring online operations as quickly as possible.
  • The announcement of the online order suspension led to a 5% decline in the company's share price, highlighting the financial impact of the attack.