Overview

• Marks & Spencer has paused online and app orders for a fourth consecutive day, with no clear timeline for restoration of services.
• Around 200 agency workers at the Castle Donington distribution center have been asked to stay home as logistical operations remain disrupted.
• The cyberattack, suspected to involve ransomware, has impacted contactless payments, click-and-collect services, and remote system access for staff.
• M&S’s share price has dropped nearly 9% since the attack was disclosed, erasing over £700 million from its market valuation.
• The company has engaged cybersecurity experts, reported the incident to authorities, and emphasized that physical stores remain open for customers.