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Marks & Spencer Faces £300 Million Loss as Cyberattack Disruption Persists

The ransomware attack has crippled online operations, impacted supply chains, and is expected to cause disruptions through July.

Overview

  • Marks & Spencer estimates a £300 million hit to operating profits this year due to a ransomware attack, with efforts underway to mitigate losses through cost management and insurance claims.
  • The cyberattack, linked to hacker groups DragonForce and Scattered Spider, led to the suspension of online orders, disrupted supply chains, and caused empty shelves in stores.
  • Customer data, including names, emails, postal addresses, and dates of birth, was stolen, though payment details and passwords were not compromised.
  • The company has reverted to manual processes, incurring additional costs, and expects online sales disruptions to continue through June and into July.
  • UK cybersecurity and law enforcement agencies, including the National Crime Agency, are actively investigating the attack as similar incidents have also targeted other major retailers like Co-op and Harrods.