Overview
- All colleagues are required to work at least one of 26, 27 or 28 December, with availability expected across the three days.
- About a quarter of store staff are expected to work on Boxing Day, according to internal planning reported by multiple outlets.
- Boxing Day will count against annual holiday and only limited numbers can book the day off, though large stores will remain closed to shoppers.
- M&S says last season’s low coverage on key days hindered restocking, prompting the instruction that all colleagues must play their part.
- The change was set in motion in March and follows an April cyber-attack that disrupted operations, drawing employee complaints on internal channels.