Overview

• Marks & Spencer has suspended contactless payments, paused click & collect services, and warned of delays for online deliveries due to an ongoing cyber incident.
• The retailer has moved some internal processes offline to protect its network and is working with cybersecurity experts to resolve the issue.
• The National Cyber Security Centre and other regulatory bodies have been engaged to assist in the investigation and response.
• Customers have expressed frustration over limited communication and service disruptions, with some reporting abandoned shopping trips and unfulfilled orders.
• M&S shares have dropped by approximately 3.5% over the past week as the company works to mitigate operational and reputational impacts.