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Marks & Spencer Cyberattack Disrupts Online Operations for Second Week

M&S CEO apologizes as investigations link the attack to Scattered Spider, with Harrods and Co-op also impacted by related incidents.

A contactless payment card reader is seen at an M&S Food Hall in London, Britain, April 30, 2025. REUTERS/Suzanne Plunkett
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People look at shelves of cakes at an M&S Food Hall in London, Britain, April 30, 2025. REUTERS/Suzanne Plunkett
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Overview

  • Marks & Spencer remains unable to process online orders and has paused recruitment after a ransomware attack disrupted its core digital operations starting in late April.
  • The Metropolitan Police, National Crime Agency, and National Cyber Security Centre are investigating, with experts linking the attack to the Scattered Spider hacking group.
  • Harrods and Co-op have implemented precautionary IT restrictions following separate cyber incidents, raising concerns about a broader wave of retail sector attacks.
  • The attack has cost M&S over £700 million in market value and halted an estimated £3.8 million in daily online revenue, with some in-store product availability also affected.
  • The NCSC has urged businesses to strengthen cybersecurity measures, calling the attacks a wake-up call for the retail sector to bolster defenses against rising threats.