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Marks and Spencer Cyberattack Halts Operations, Share Price Falls 9%

The retailer's systems remain disrupted over a week after the incident, sidelining hundreds of workers and suspending online sales.

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Passersby walk past a Marks & Spencer store near Marble Arch on Oxford Street, in London, Britain, December 5, 2024. REUTERS/Mina Kim/File Photo
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Overview

  • Marks and Spencer's share price has dropped nearly 9% since announcing a cyberattack on April 22, with further declines reported today.
  • Online orders through M&S's website and app remain suspended, with in-store digital services partially offline.
  • Around 200 agency staff at the Castle Donington logistics center have been told to stay home, and remote employees remain locked out of IT systems.
  • The company has not disclosed the nature of the attack but is working with cybersecurity experts and regulatory bodies to restore operations.
  • Experts suggest the disruption resembles a ransomware incident, highlighting the growing cybersecurity risks faced by retailers.